Privacy Policy

Maus-Tec LLC, doing business as Maus-Tec Electronics (“Maus-Tec,” “we,” “us,” “our”)

2743 Curtiss St, Downers Grove, IL 60515, United States Email: info@maus-tec.com | Phone: (630) 866-7269

Introduction

Maus-Tec respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data.

This policy covers all of our products and services, including but not limited to:

• Our online storefront at maustec.io (the “Store”)
• Our corporate website at maus-tec.com (the “Corporate Site”)
• Maus-Tec product firmware installed on our hardware devices
• Maus-Tec companion software, including mobile apps, desktop utilities, and firmware upload tools (collectively, “Software”)
• Maus-Hub online services at hub.maustec.io (the “Marketplace”)
• Maus-Link remote connection services
• Customer support interactions via Zendesk
• Any other products, services, or software we develop and offer

If you have questions about this policy, contact us at info@maus-tec.com.

1. Information We Collect

1.1 When You Visit Our Websites

When you visit our Store or Corporate Site, we automatically collect certain information about your device and browsing session:

• Browser and device information: Browser type, operating system, screen resolution, and device type
• Connection information: IP address and approximate geographic location
• Browsing activity: Pages viewed, referring website, time spent on pages, and date/time of visit
• Cookies: Small data files placed on your device to enable site functionality and remember preferences

This information is collected through cookies, server log files, and third-party analytics tools. See Section 5 for details on cookies and how to manage them.

1.2 When You Make a Purchase

When you place an order through the Store, we collect:

• Identity information: Name, email address, phone number
• Shipping information: Shipping address
• Billing information: Billing address. Payment card details are processed by our store’s payment provider (Shopify Payments) and are never stored on our servers.
• Order details: Products purchased, quantities, order total

1.3 When You Use Our Products (Device Firmware)

Our hardware products (such as the Edge-o-Matic, Mercury 1000, and Tremble-Me-Not) run firmware that stores certain data locally on the device itself:

• Configuration settings: Vibration preferences, sensitivity thresholds, runtime parameters, and similar device-specific settings
• Wi-Fi credentials: Network name and password, stored on-device only to enable Wi-Fi features
• Bluetooth device name: Your device broadcasts a configurable Bluetooth Low Energy (BLE) name that is visible to nearby devices during pairing

What firmware does NOT do:

• Firmware may connect to your Wi-Fi network if you configure it to do so, but it does not automatically check for updates or make any requests to our servers unless you manually initiate the action
• Firmware does not transmit usage data, analytics, or crash reports
• Firmware does not record or transmit session data, usage patterns, or any biometric information
• All configuration data remains on the device unless you explicitly initiate a firmware update or connect to Maus-Hub

Future telemetry features (automatic update checks, opt-in crash reports, opt-in analytics) are under development and will be opt-in only with clear disclosure before activation. This policy will be updated before any such features are enabled.

1.3a When You Use Our Companion Software

Our companion Software (mobile apps, desktop utilities, firmware upload tools) may collect:

• Device discovery information: Bluetooth or network scan results used to locate and connect to your Maus-Tec devices
• Error reports: If error reporting is enabled, crash data may be sent to our error tracking service (see Section 3)

Companion Software does not collect or transmit session data, usage patterns, or any biometric information.

1.4 When Your Device Checks for Firmware Updates

Firmware updates are currently initiated manually by the user. When you choose to check for or download a firmware update, the following information is transmitted to our update server (ota.maustec.net):

• Device serial number
• Current firmware version
• Device model identifier
• Your IP address (standard for any internet connection)

We use this information to determine whether an update is available for your device and to monitor fleet-wide firmware version distribution using anonymized, aggregated data.

Serial number handling: Device serial numbers transmitted during update checks are not stored in our database. They may appear in transient server logs, which are subject to our data retention policy (see Section 7).

1.5 When You Create a Maus-Hub Account

Maus-Hub is currently under development. This section will be updated before the platform launches. The following describes planned data collection:

• Account information: Email address, display name, password (stored as a one-way cryptographic hash — we cannot read your password)
• Device registrations: Device MAC addresses linked to your account
• Content activity: Free and paid content (such as plugins, audio packs, and patterns) downloaded or purchased through the Marketplace
• Payment information: If you purchase paid content, your payment details are processed by our payment provider (currently Stripe) and are never stored on our servers
• Preferences: Per-device and per-content settings and configurations

1.6 When You Use Maus-Link

Maus-Link is currently under development. This section will be updated before the service launches. The following describes planned data collection:

• Connection metadata: Such as session identifiers, connection timestamps, and relay duration
• IP addresses of connected devices
• No session content: Maus-Link operates as a blind relay. It facilitates connections between devices but does not inspect, record, store, or analyze the data transmitted between connected devices. We do not enforce protocol-level restrictions on relay traffic.

1.7 When You Contact Customer Support

When you contact us through our support portal (support.maustec.io) or by email, Zendesk — our support platform — collects:

• Contact information: Name, email address
• Correspondence: Messages exchanged during support interactions
• Device information: Browser and device details when using the web portal

For Zendesk’s own data practices, see: https://www.zendesk.com/company/agreements-and-terms/privacy-notice/

2. How We Use Your Information

We use the information we collect for the following purposes, including but not limited to:

• Fulfill orders: Process payments, arrange shipping, send order confirmations and tracking information
• Provide support: Respond to inquiries, troubleshoot issues, process warranty claims
• Deliver firmware updates: Determine update eligibility and deliver firmware to your device
• Operate Maus-Hub: Manage your account, process marketplace purchases, deliver licensed content to your devices
• Improve our products: Analyze aggregated, anonymized firmware version data to prioritize development
• Communicate with you: Send order updates, support responses, and — only with your consent — product announcements
• Prevent fraud: Screen orders for potential risk or fraudulent activity
• Comply with law: Meet legal, tax, and regulatory obligations

We do not use your personal information for behavioral advertising, profiling, or automated decision-making that produces legal effects.

3. Third-Party Services

We share your information with the following third-party services, each of which has its own privacy policy governing how it handles your data:

3.1 E-Commerce and Payments

3.2 Store Apps and Plugins

The following third-party apps are installed on our Shopify store and may collect data during your visit:

3.3 Analytics and Error Reporting

Our Shopify store may use Google Analytics to understand how visitors browse the Store. Google Analytics collects browsing data through cookies. You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

We use Sentry for error reporting and crash diagnostics across our first-party services (Maus-Hub, companion Software). When an error occurs, Sentry may receive technical information such as error messages, stack traces, browser/device type, and IP address. Sentry does not receive your account credentials, session content, or usage patterns. See: https://sentry.io/privacy/

Our first-party services do not use Google Analytics or any third-party behavioral analytics service.

Note on Shopify: As our store host, Shopify may use data collected through our Store for its own purposes as described in Shopify’s privacy policy. We encourage you to review their policy for details.

3.4 Email

We use Mailgun to send transactional emails (order confirmations, password resets, support notifications). Mailgun receives your email address and message content for delivery purposes. See: https://www.mailgun.com/legal/privacy-policy/

3.5 Support

We use Zendesk to manage customer support. See Section 1.7 above.

3.6 Cloud Infrastructure

Our services are hosted on Google Cloud Platform (GCP). Your data is stored and processed in GCP’s US data centers. Google acts as a data processor on our behalf and does not use your data for its own purposes. See: https://cloud.google.com/terms/cloud-privacy-notice

4. Data Sharing

Beyond the third-party services listed above, we may share your personal information only in the following circumstances:

• Legal compliance: To comply with applicable laws, regulations, subpoenas, or court orders
• Safety: To protect the rights, safety, or property of Maus-Tec, our customers, or the public
• Business transfer: In connection with a merger, acquisition, or sale of assets (you would be notified of any such change)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We never have and never will.

5. Cookies and Tracking

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They enable site functionality and help us understand how visitors use the Store.

Cookies We Use

Managing Cookies

You can control cookies through your browser settings:

• Most browsers allow you to block or delete cookies
• Blocking essential cookies may prevent you from completing purchases
• Visit allaboutcookies.org for browser-specific instructions

Do Not Track

We respect Do Not Track (DNT) browser signals where technically feasible. Our first-party services do not engage in cross-site tracking.

6. Your Rights

6.1 All Users

Regardless of where you live, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for optional communications at any time
• Export your data in a portable format

To exercise any of these rights, contact us at info@maus-tec.com. We will respond within 30 days.

6.2 European Economic Area (GDPR)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation:

• Right to restriction of processing
• Right to object to processing based on legitimate interests
• Right to data portability
• Right to lodge a complaint with your local data protection authority

Legal basis for processing: We process your data based on: (a) contract performance (fulfilling orders), (b) legitimate interests (fraud prevention, service improvement), and (c) consent (marketing communications).

International transfers: Your data is transferred to and processed in the United States. We rely on Standard Contractual Clauses and our service providers’ data processing agreements to ensure adequate protection.

6.3 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Delete your personal information
• Opt out of the sale of personal information — though we do not sell personal information
• Non-discrimination for exercising your privacy rights

To submit a request, email info@maus-tec.com with “California Privacy Request” in the subject line.

7. Data Retention

The retention periods above represent minimum retention requirements for business, tax, and legal purposes. After the applicable retention period, data becomes eligible for deletion or irreversible anonymization. We periodically review stored data and delete records that are no longer needed, but we do not guarantee automatic deletion at the exact expiration of each retention period.

You may request deletion of your personal information at any time by contacting us at info@maus-tec.com (see Section 6). We will honor deletion requests except where retention is required by law (e.g., tax records).

8. Age Restriction

Our products are designed exclusively for adults. You must be at least 18 years of age to use our websites, purchase our products, create a Maus-Hub account, or use any Maus-Tec service.

We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at info@maus-tec.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS) for all web services
• Payment processing handled entirely by PCI-compliant providers (Shopify Payments for the Store, Stripe for Maus-Hub)
• Hashed and salted password storage (we cannot read your password)
• Access controls limiting employee access to personal data
• Cloud infrastructure with enterprise-grade security (Google Cloud Platform)

No method of transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, contact us immediately at info@maus-tec.com.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes:

• We will update the “Last Updated” date at the top of this document
• We will increment the version number
• For significant changes, we will notify you by email or prominent notice on our websites

Your continued use of our products and services after changes are posted constitutes acceptance of the updated policy.

11. Contact

For privacy-related inquiries, data access requests, or complaints:

Maus-Tec LLC D/B/A Maus-Tec Electronics Attn: Privacy Compliance 2743 Curtiss St Downers Grove, IL 60515 United States

Email: info@maus-tec.com Phone: (630) 866-7269 Fax: (630) 866-7270

12. Third-Party Platform Policies

Our Store is hosted by Shopify. For information about how Shopify handles your data:

• Shopify Privacy Policy: https://www.shopify.com/legal/privacy
• Shopify Terms of Service: https://www.shopify.com/legal/terms

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Maus-Tec LLC is under license.